" Online grievance redressal system is intended to redress grievances in a confidential way keeping the rights of institute stakeholders protected. Grievance redress mechanism can serve as an outlet for discontent and frustrations of students, parents, teachers and other staff. Through the establishment of a grievance redressal system, the complainant gets assured that his/her rights will be protected by the institution. Since grievance registration and disposal using online system is quite effortless and time-saving, aggrieved person need not approach the grievance consultant directly to communicate his/her complaint. Systematic and transparent handling of grievances helps the petitioner relieve his feeling of dissatisfaction." AICTE portal - Need for GRM